Privacy Statement Hotel Pronto
HotelPronto

Like most websites HotelPronto uses cookies. To provide a personalised service and to improve your experience of our site, we remember and store information about how you use it. This is done using text files called cookies which sit on your computer. These cookies are safe and secure and will never contain any sensitive information. They are only used by HotelPronto.

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Privacy Statement

HotelPronto respect the importance of your privacy and in this policy, we will explain why we collect personal data, what this data will be used for and how you can amend the data which you have submitted.

Why we collect the information To provide you with the highest levels of service when you use our site; To process your bookings and send you the confirmation email; For internal analysis; To facilitate your future bookings with us; To update you of any changes to your travel plans; To keep you informed of products or special offers that we think will be of interest to you.

What information is collected and stored Name; Email address; Postal address; Mobile telephone number; Debit/credit card number and expiry date.

Security This site has security measures in place to protect the loss, misuse and alteration of the information under our control. We use Secure Socket Layers (SSL) to ensure the privacy of the information provided to us and at no time are your debit/credit card details transmitted unencrypted over the Internet. To further protect the information you share with us we have an exhaustive security system that includes world class firewall technologies; logical network segmentation to allow restricted access to stored profile information and logical and physical security restrictions to our databases and systems. Whilst SSL encryption is used to protect sensitive information online we also do everything in our power to protect user-information off-line. All your information is restricted in our offices and only employees who need the information to perform a specific job are granted access to personally identifiable information. All employees are kept up-to-date on our security and privacy practices with regular quarterly updates or whenever new policies are added.

Sharing Information The stored information is only shared with our bank so they can process your payments; Our partners and suppliers have access to number of bookings made but not personal details; We may be required to disclose your information if required by any applicable law or regulation.

To amend your personal details stored by HotelPronto please go to the section in Your Account entitled Amend my Details.

Your Consent By placing an order with HotelPronto you are consenting to the collection and use of the information you provide solely for the purposes outlined above. We may in future have to make changes to this privacy policy however the latest version will always be the one posted on HotelPronto website.

Log files We use IP addresses to help diagnose problems with our server and to analyse trends/administer the site/track user's movement for our internal site traffic statistics.

Cookies We use cookies to monitor which parts of the site are most interesting to you - a cookie is a piece of data stored on your hard drive and usage is in no way linked to any personally identifiable information whilst on our site. You can always choose to not receive a cookie file by enabling your Web browser to refuse cookies or prompt before accepting a cookie but by refusing to accept a cookie you may not be able to access many of the travel services offered by HotelPronto.

Questions If you have any questions about any part of this privacy policy, please contact us on Tel: 08000 51 2012 or by email at customercare@hotelpronto.com

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